Shipping policy

Average delivery time: 5–7 working days.

In rare cases, delays of 2–3 extra days may occur due to stock shortages.

If a package is lost, we will send a replacement at no cost.

Free shipping with a Track & Trace number via Australia Post.

Tracking Your Order

Your Track & Trace code is in your order confirmation email.

Tracking becomes active once the package reaches the courier. Occasionally, delays or errors may appear, but your package is still in transit.

Returns & Exchanges

You may return items within 30 days of receipt in original condition with all tags attached.

Contact support@aeristad.com before returning to register your request.

All returns must include a Track & Trace code; the sender is responsible for the shipment.

Refunds are processed within 7 days of receiving your return in good condition.

Customer-choice returns (wrong size, change of mind) require you to cover return shipping costs.

Damaged or Faulty Products

Once verified, we’ll send you a free replacement (no need to return the damaged item).

Cancellations

Due to fast order processing, we cannot cancel orders once placed.

Important

We are not responsible for refused deliveries or uncollected packages; these are not eligible for refunds.

For questions,support@aeristad.com